Credit Controller

About the Role

We are hiring a Credit Controller / Query Manager to support our UK-based logistics client, Norsk Global. The candidate will be employed by Synchronous Services, working as part of the back-office finance team dedicated to Norsk. This is a dynamic role that blends credit control, customer query management, and internal coordination with the UK operations team.

Key Responsibilities

• Manage and follow up on outstanding invoices across client accounts.
• Handle inbound queries related to billing, payments, and account disputes.
• Liaise with UK clients to provide regular updates on balances and collections.
• Collaborate with internal finance and customer service teams to resolve account discrepancies.
• Reconcile customer accounts and issue updated statements as needed.
• Maintain detailed records of interactions, follow-ups, and resolved issues.
• Flag high-risk accounts and propose escalation paths for overdue invoices.
• Assist with reporting on cash collections, aged receivables, and performance KPIs.
• Ensure adherence to agreed SLAs and turnaround times.

Required Skills and Qualifications

• Bachelor’s degree in Accounting, Finance, or a related discipline.
• 2+ years of relevant experience in credit control or AR query management (B2B experience preferred).
• Excellent spoken and written English communication.
• Strong knowledge of MS Excel; familiarity with accounting software or ERP systems is a plus.
• Attention to detail and ability to manage multiple client accounts simultaneously.
• Experience working with international clients (especially UK-based) is highly desirable.

Working Hours

• Aligned with UK working hours (e.g., 12 PM – 9 PM PKT).
• Occasional flexibility required during month-end or critical follow-up periods.

Why Join Synchronous Services?

• Be part of a global back-office operations team delivering finance excellence.
• Exposure to international work environments and direct client communication.
• Clear growth path with performance-based career progression.