These Terms of Service ("Terms") apply when you use synchronousservices.com or work with Synchronous Services ("Synchronous", "we", "us", "our") for outsourced accounting, staffing or back office support.

When we take on work for you, we agree the details in a written proposal or engagement letter. That document sets out the scope, team, fees and start date. These Terms sit alongside it and cover everything it doesn't.

By booking a call, accepting a proposal or using this website, you agree to these Terms. If you're agreeing on behalf of a company, you confirm you have authority to do so.

We provide finance and back office support to businesses in the United Kingdom, United States and Canada, delivered by our teams in the UK and Pakistan. Choose a service to see what it usually covers. Your proposal sets out exactly what's included for you.

What our services don't include

• Legal advice. We can point out issues, but you should take legal advice from a qualified lawyer.
• Investment or regulated financial advice. We don't recommend investments or financial products.
• Statutory audit. We prepare audit-ready records and support your auditors, but we don't audit your accounts unless a separate engagement says so.
• Decisions on your behalf. We prepare the numbers and flag risks. You make the business decisions.

Most clients go from first conversation to a fully onboarded team within a fortnight.

Timings are typical, not guaranteed. They depend on how quickly we receive access, records and answers from you.

Good books need both sides to play their part.

• Your systems: we work inside the platforms and licences you own, under the access controls you set. You can grant, limit or remove our access at any time.
• Delays on your side: if information arrives late or incomplete, deadlines may move, and extra work to catch up may be charged.
• Changes to scope: we'll agree any change in writing, including any fee change, before we start the extra work.

• Employment: team members we place with you, from Junior Accountant to Fractional CFO, stay employed or engaged by Synchronous. We handle their pay, benefits, training and management.
• Day-to-day direction: you guide their daily work. We stay accountable for their performance and conduct.
• Replacements: if a team member isn't the right fit or leaves, tell us and we'll arrange a suitable replacement as quickly as we can, with a handover.
• Scaling: you can add or remove roles with 30 days' written notice.
• Hiring our team directly: during the engagement and for 12 months after, please don't hire a team member we placed with you without our agreement. If you do, a placement fee of [add amount or %] applies.

Your proposal sets your fees. Unless it says otherwise, this is how billing works:

• Payment terms: invoices are due within 14 days of the invoice date.
• Currency and tax: we invoice in GBP, USD or CAD as agreed. Fees exclude VAT and other sales taxes, which we add where required.
• Late payment: if an invoice is overdue, we may charge statutory interest and, after giving you written notice, pause work until it's paid.
• Fee reviews: we may review fees once a year and will give you at least 30 days' written notice of any change.
• Queries: if you dispute part of an invoice, tell us within 14 days and pay the undisputed amount while we sort it out.

• Confidentiality: we keep your business information confidential and use it only to deliver our services. Every team member signs an NDA.
• Your data stays yours: we work in your systems wherever possible, so your records stay where you keep them.
• Personal data: when we handle personal data in your records, we act on your instructions as your processor. Our Privacy Policy explains how we protect it. We can sign a data processing agreement on request.
• When we can share: only with your permission, with our own team and approved software providers, or when the law, a regulator or a court requires it.

• Your records and reports: you own your data, and once invoices are paid, you own the reports and statements we prepare for you.
• Our know-how: we keep ownership of our own templates, checklists, processes and tools. You may use any that are built into your deliverables for your own business.
• This website: the content, logos and design on this site belong to Synchronous or our licensors. Please don't copy or reuse them without permission.

Every reconciliation, schedule and statement is checked by a senior accountant before it reaches you.

If you spot a mistake in our work, tell us within 30 days of receiving it. If the mistake is ours, we'll correct it at no extra cost. Corrections caused by missing or inaccurate information from you may be charged as additional work.

We take care with every file, but no service is risk-free. To keep our fees fair, our responsibility is limited as follows:

• Our total liability under an engagement is limited to the fees you paid us in the 12 months before the claim.
• We're not liable for indirect or consequential losses, such as lost profit, lost business or lost opportunity.
• We're not liable for losses caused by information you gave us that was incomplete, late or inaccurate, or by decisions you made using our work.
• We're not liable for problems with third-party software, platforms or banks outside our control.

There's no long-term lock-in. Start small and scale when the reporting proves itself.

• Notice: either of us can end an engagement with 30 days' written notice, unless your proposal sets a different period.
• Straight away: either of us can end it immediately if the other seriously breaches these Terms and doesn't fix it within 14 days of being asked, or becomes insolvent.
• Handover: we'll hand back your working papers and help with a smooth transition, remove our access, and return or delete your data as you instruct.
• Final invoice: you pay for work done up to the end date. Fees paid in advance for a period after the end date are refunded.

• General information only: the content on this site is for general information. It isn't advice for your situation, so please don't rely on it without speaking to us.
• Fair use: don't misuse the site, for example by trying to break in, spreading malware or scraping content.
• Other websites: links to other sites are for convenience. We're not responsible for their content.
• Availability: we aim to keep the site running, but can't promise it will always be available or error-free.

If something goes wrong, we'd like to hear about it first. Contact your named lead or email contact@synchronousservices.com, and a senior team member will reply within one business day and work with you to resolve it.

These Terms and any engagement with us are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless your engagement letter says otherwise.

We may update these Terms from time to time. We'll post the new version here and tell existing clients by email at least 30 days before any significant change applies to them.

Last updated: 17 September 2026

Questions about these Terms or your engagement? We're happy to help.